Refund & Cancellation Policy
HEN Power Circle Pvt. Ltd. at its sole discretion may cancel any order(s):
- If it suspects a fraudulent transaction, or
- If it suspects a customer has undertaken a transaction which is not in accordance with the Terms of Use, or
- For any reason outside the control of the HEN INDIA including causes for technical or technological problems.
Refund/Cancellation Policy applicable in the following condition -
- In case, the member cancels the subscription before the membership has been activated, the entire order amount will be refunded within 5 to 7 working days.
- In case a member cancels the membership renewal prior to its renewal charge. Written notice may also be given atleast 5 business days prior to the charge in order to cancel. Please email at [email protected]
- Please note that once the HEN membership is activated, it cannot be cancelled or refunded. We encourage members to review the benefits and terms before joining
- For any concerns regarding cancellations, refunds, or billing: Please contact our team at [email protected] with your membership details. We aim to respond to all queries within .1-2 business days.
- If unresolved, the matter may be escalated internally for fair review within 3 business days.
- In case of failed transactions or double realization of account for the same order, the total deducted amount will be refunded.
- In case of cancelled order/failed transactions, the bank/card transaction charges of the member, if any, is likely to be forfeited
- HEN INDIA offers no guarantees whatsoever for the accuracy or timeliness of the refunds in the members card/account
- In case of part cancellations, the amount refunded will be corresponding to the part cancellation.
Policy Update Notifications
- This refund policy may be updated from time to time to reflect operational, legal, or regulatory changes.
Any major changes will be notified to you by email , if you are an active member. - Active members who continue with their HEN membership after a policy update shall be deemed to have accepted the revised terms