Join Hen
Log in

Jobs To be Done Way to Understand Your Customer

by Sapna Garg

Remember the struggle of waiting in long lines for movie tickets or haggling for the perfect Diwali outfit? Those were the ways we used to get entertainment and clothes (the features).

But what did we really want? It wasn’t just standing in line or bargaining; it was about enjoying a movie with loved ones (entertainment) or finding the perfect festive wear (shopping) – the progress we were trying to make.

This core need, the “Job to be Done” (JTBD), is the driving force behind innovation. Today, with online booking and fast fashion, getting movie tickets and festive wear is a breeze (the progress achieved). This is the power of JTBD in action!
Welcome back to the “Customers Needs Decoded” series! In our first exploration, we delved into Maslow’s Hierarchy of Needs.

Now, we’re ready to take a deep dive into a powerful framework that unlocks the true motivations behind those needs: Jobs-to-be-Done (JTBD).

This blog is your comprehensive guide to the world of JTBD. 

As an entrepreneur, you’ll gain invaluable insights into:

  1. What’s Jobs-To-Be-Done
  2. What isn’t a Job to be Done.
  3. How Job Stories Ensure Your Team Focuses on Real Customer Needs?
  4.  Progress Making Forces that determine whether a customer chooses you or someone else.
  5. A script to Kickstart your JTBD Interviews
  6. Example – How LinkedIn Gets Jobs to be Done

So, buckle up, because we’re about to crack the code on customer needs! Let’s jump into the world of Jobs-to-be-Done!

Are You Ready? Let's dive in without further ado!

A Dive Into What's Jobs-To-Be-Done?

Ever get stuck in a conversation where everyone’s just bragging about their product’s features?You know, “It does this, and it does that!” But honestly, who cares if it doesn’t solve a real problem?
Here’s where Jobs-to-be-Done (JTBD) comes in to save the day!
  • Think about it – you don’t buy products just to let them collect dust.
  • You “hire” them to get a specific job done.
Maybe it’s finally conquering that overflowing desk drawer (productivity apps to the rescue!) or capturing all those amazing travel memories (photo editing software, anyone?).

New York consultant, Alan Klement describes “Jobs-to-be-Done” as

“The Process a consumer goes through whenever she aims to transform her existing life-situation into a preferred one, but cannot because there are constraints that stop her.”

Customers care about your product to the extent it grants progress in their lives. They are looking for something that helps to improve their current situation.
jobs to be done template

The designers at intercom (intercom.com) use this illustration to show what is, and isn’t, important to customers.

JTBD Theory focuses on making products that make the user better. Humans are limited in our abilities. We can’t create a new ‘me’ by ourselves.
The truth is, we all have limitations. We can’t single-handedly transform ourselves or magically improve our daily routines. It’s not about fantastical transformations, but about smart tools and innovative ideas that help you become a better you.

What isn’t a Job to be Done?

We’ve learned what JTBD (Jobs-to-be-Done) is, but it’s also important to understand what it is not. This helps you avoid making products that don’t improve users’ lives.

Alen Klement explains what isn’t JTBD:

Not Tasks or Activities:

  • Mistake: Thinking JTBD describes what you do with a product.
  • “Store and retrieve music” or “listen to music” are tasks, not Jobs. These describe how you use a product, not the Job itself.
  • Example: Music streaming services like Pandora and Spotify were created to avoid the task of storing and retrieving music from CDs or MP3s.

No Different Types of Jobs:

  • Mistake: Thinking there are different types of Jobs (emotional, functional, social).
  • Practical Perspective: Every Customer Job is unique, combining different desires (e.g., belonging, self-expression, control).
  • Example: Facebook satisfies desires like control, self-expression, and belonging in its unique way.
  • Theoretical Perspective: Customer Jobs are design problems, not natural problems.
  • No objective way to label a Job as “social,” “personal,” or “emotional.”
  • Example: Buying a Ferrari to impress others — is it a social Job or a personal insecurity?

Don’t waste time trying to label Jobs.
Focus on understanding the Job as a unique customer need.

Is it a Customer Job?
  • A Customer Job should describe a “better me.”
  • Ask: “How are you better since you started using [product]?”
  • If a description of a Customer Job doesn’t focus on progress, it’s probably not a true Customer Job.

Other than these:
A JTBD is not a demographic, a persona, or company-specific; it is not person-specific either.

Now that we’ve cleared up some misconceptions about JTBD, let’s see how it translates into action! Let’s explore how Job Stories, built upon the JTBD framework, by Intercom.

How Job Stories Ensure Your Team Focuses on Real Customer Needs?

As an entrepreneur, you understand the importance of building products that solve real customer problems. But how do you ensure your team is focused on the right problems?
Here’s where Job Stories come in, offering a more powerful tool than traditional User Stories.

Job Story

According to Intercom, job stories focus on the problem by considering the triggering event or situation, the motivation, and the intended outcome.

Formula: “When I [situation], I want to [motivation], so I can [expected outcome].”

Example: “When I want to find out more about a sales lead, I want to see conversations my colleagues had with the lead in the past, so I don’t have to ask them.” By focusing on the situation and motivation, job stories provide more context and help teams understand the true needs and goals of users.
At Intercom, following template is being used to define the problem/
This approach to Job Stories can be applied to various projects within your business. By focusing on the “why” behind user needs, you can ensure your business is solving the right problems and delivering solutions that make a real difference.

Progress Making Forces

With Job Stories, we’ve identified the core needs driving customer behavior. But what determines whether they choose your product to fulfill those needs?

This leads us to the concept of Progress Forces, the four key factors influencing a customer’s decision.

Let’s explore these forces and see how they impact your product’s success.

The Forces of Progress

The forces of progress are the emotions that influence customers’ demand for a product. These forces can explain the overall need for a solution or the demand for a specific product.
Two main groups of forces shape customer demand:

  • Push and Pull: These forces create demand.
  • Habit and Anxiety: These forces reduce demand.

The customer is in the middle, feeling all these emotions at once. Customers go through a mix of these forces before buying, while searching for and choosing products, using them, and improving their lives with them.

The forces of progress that create and reduce demand

The forces of progress that create and reduce demand

Focus on All Forces: Innovators often focus on what customers want (push and pull forces) but forget the factors that stop them from buying (habit and anxiety).

Demand Creation

Demand doesn’t appear out of nowhere. It’s a mix of push and pull forces that drive people to want something new.

  • Push: This force comes from dissatisfaction with the current situation.
    • Example: Parents with one child manage grocery shopping fine, but with more kids, it becomes stressful and unmanageable, pushing them to look for easier solutions.
  • Pull: This is the attraction to a better solution.
    • Example: Parents are drawn to the idea of a meal delivery service that promises to make their lives easier.

Types of Push:

  • External Pushes: Situations like having multiple kids make tasks like grocery shopping harder.
  • Internal Pushes: Personal feelings of frustration or desire for better experiences drive change.

Types of Pull:

  • Better Life: People want products that improve their lives.
  • Specific Products: People are drawn to particular products they believe will make a difference.
A breakdown of the forces that generate demand

A breakdown of the forces that generate demand

Demand Blockers

Anxiety and habits can stop people from changing to a new solution.

Habit and anxiety are your silent competitors.

Anxiety:

  • Anxiety-in-Choice: Worrying about whether a new product will work.
  • Anxiety-in-Use: Concerns about using a product after trying it.

If I use Clarity, will I sound stupid? Is the call going to be recorded? How is payment handled?
This show seems interesting, but it got bad reviews. Maybe it’s not worth getting tickets for.
How does YourGrocer work? Are there flexible delivery options? Can I get my order today?

Habit:

  • Habits-in-Choice: Sticking with a familiar product because it’s what they’re used to.
  • Habits-in-Use: Old habits making it hard to stick with a new product.
All the forces, broken down

Successful Innovation: Understand and address both push and pull forces as well as anxiety and habits to help customers make progress and choose your product.

Utilize JTBD Forces Of Progress For Your Business

Study Push and Pull:

  • Identify Forces: Understand external influences on demand (pushes and pulls).
  • Customer Insights: Ask about current solutions and reasons for choice (pushes).
  • Alternative Consideration: Inquire about other products considered and decision factors (pulls).

Investigate Habit and Anxiety:

  • Recognize Demand Factors: Understand habits and anxieties affecting demand.
  • Visualize Benefits: Show progress and benefits to reduce anxiety.
  • Mental Support: Assist customers through mental processes and offer trials for reassurance.
  • Addressing Habits: Adjust products to help customers overcome old habits.

Retain Customers:

  • Learn from Loyal Customers: Compare habits of loyal vs. lost customers for insights.
  • Support Struggling Customers: Help struggling customers develop skills to benefit from your product.

A script to Kickstart your JTBD Interviews

Traditional customer research can feel like a coin toss – you might get valuable insights, or miss a goldmine! Jobs-to-be-Done (JTBD) interviews are different.
Traditional customer research can feel like a coin toss – you might get valuable insights, or miss a goldmine! Jobs-to-be-Done (JTBD) interviews are different.

Why JTBD Interviews Matter?

Traditional customer research can feel like a coin toss – you might get valuable insights, or miss a goldmine! Jobs-to-be-Done (JTBD) interviews are different.
Think of a customer’s journey as a timeline.

JTBD interviews help you RE-LIVE THIS JOURNEY WITH YOUR CUSTOMERS, allowing you to pinpoint the moments they faced challenges and the various solutions they considered, even the unexpected ones.

To understand the job your product is hired to do and the criteria customers use to evaluate it, JTBD interviews are essential. These interviews aim to uncover, in detail, how your customer decided to buy your product. From there, you can analyze and investigate why they made that choice.

A script to Kickstart your JTBD Interviews

Getting Started: Script and Tips

Embark on your JTBD interviews with the mindset of a detective, much like the iconic ACP Pradyuman from CID, to uncover deep customer needs. Here’s how:

1. Setting the Scene: The Purchase

Start by setting a comfortable tone for the interview and establishing a timeline. Ask about the purchase:

  • When and Where: Where did you buy the product? Was it a local shop, mall, or online?
  • The Details: What time of day was it? What was the weather like?
  • Company & Context: Were you alone? How did you pay? Did you buy anything else?
  • Why? Understand their overall shopping goals.

2. Digging Deeper

Go beyond the purchase itself. Trigger memories by focusing on situations and emotions:

  • The First Spark: When did you realize you needed a solution to your problem?
  • Where were you? Who were you with? What were you doing?
  • Why? Focus on the initial need.

3. Building the Consideration Set

Explore the broader landscape of alternatives your customer considered before choosing you:

  • The Search: How did you look for a solution? What options did you consider?
  • Why? Understand their decision-making process.

4. Emotions Matter (But Ask Carefully!)

Emotions influence decisions, but don’t ask directly about feelings. Instead:

  • Influences: Did others influence your decision?
    Imagination: Did you imagine using the product before buying?
  • Anxiety Check: Did you have any worries or hear anything negative about the product?

Pro Tip: Be cautious about "why" questions.

People often rationalize their actions after the fact. Instead, focus on understanding the emotions and situations that influenced their choices.

Remember: Be genuinely curious, non-judgmental, and actively listen. This encourages customers to share deeper insights, including anxieties and insecurities.

Uncover the Real Job Your Product Does

After conducting your interviews, it’s time to uncover the key insights!

How Many Interviews Do You Need?

  • Usually, patterns emerge after just 5 interviews.
  • You shouldn’t need more than 10 to get a clear picture. Stop when you hear the same answers repeatedly.

Finding the Job

  • What problem did your product solve for most customers?
  • This is the core “job” your product is hired to do.
  • It’s okay if your product solves 2-3 similar jobs, but do extra interviews to confirm this isn’t a fluke.

Finding the Hiring Criteria

  • Why did they choose you over others
  • What held them back from buying sooner?
  • What were they looking for?

These answers reveal the criteria they used to “hire” your product. Often, these criteria aim to: Minimize cost, Maximize benefits (revenue, convenience, etc.) and Minimize regret.

By understanding these “jobs” and “criteria,” you can create products and services that truly resonate with your customers!

How LinkedIn Gets Jobs to be Done

LinkedIn uses the Jobs to be Done theory to understand and address users’ progress goals. Here’s how:
  • Segmenting Markets: LinkedIn divides its users based on their specific needs and goals. This helps tailor products to align with users’ desired progress.
  • Tailoring Products: LinkedIn matches its products with identified Jobs to be Done. This ensures each product helps users advance in their careers.
LinkedIn groups users by career goals (“Jobs to be Done”) and offers products to help them achieve those goals. Example: Career helps users excel, while Recruiter Lite focuses on employer needs.
tailoring products
  • Product Development: LinkedIn focuses on addressing users’ progress instead of just adding features. This approach ensures the platform meets users’ fundamental needs.
In conclusion, LinkedIn integrates the Jobs to be Done theory into its operations to support users in advancing professionally.
Related Post

Create Products Your Customers Love!

As an entrepreneur, embracing the Jobs-to-be-Done (JTBD) framework can be a game-changer. By understanding the real needs and motivations of your customers, you can develop products and services that truly resonate.
Job Stories and Progress Forces help you dive deep into customer behavior, guiding you to make informed decisions. JTBD Interviews allow you to walk in your customers’ shoes, uncovering insights that can shape your business strategy.

Embrace JTBD, and watch as your products transform from good to truly indispensable for your customers.. By understanding your customers better, you can create products and marketing they love!

Article Contribution by – Devika Kovachi & Sapna Garg

Facebook
Twitter
LinkedIn
Sapna Garg
With my extensive experience in website management, proficiency in WordPress handling, linguistic expertise, research skills, and ability to develop SEO-friendly content, I am well-equipped to deliver high-quality and impactful content that meets your specific requirements.

Related Articles

Twitter Facebook-f Linkedin Youtube Instagram

© 2024 HEN. Her Entrepreneurial Network
Twitter Facebook Linkedin Youtube Instagram Envelope

Download Website Performance Sheet for Entrepreneurs

Thank You!

Download Website Performance Sheet

Privacy Policy

The following Privacy Policy (“Privacy Policy”) governs your use of the Websites and the Services, which are owned by HEN India. We have created this Privacy Policy to ensure that you understand our policies and procedures relating to privacy, what personal information you must provide if you wish to use certain portions of the Websites and the Services, ultimately, just how we use such personal information.

This Privacy Policy is a part of and is incorporated into the Terms of Use. All defined terms in this Privacy Policy shall have the meaning assigned to them in the Terms of Use. By accessing or using any of the Websites and the Services, you acknowledge and agree that you have read and agree to be bound by this Privacy Policy.

  1. Sites and Site Operator. The sites to which the following Privacy Policy applies are: www.henindia.com and www.hen.community (collectively, “the Websites”).
  2. Effective Date. This Privacy Policy is effective as of, and was last revised on, April 10, 2021. HEN India reserves the right to add to, delete from and/or otherwise change this Privacy Policy at any time in its sole and absolute discretion. To the maximum extent permitted by law, you are responsible for monitoring the Websites to determine if any changes have been made to the Privacy Policy in the future. Access to and/or use of the Websites and/or the Services by you after the date of any such change shall be deemed to confirm your agreement to be bound by the Privacy Policy then in effect. By agreeing to the Terms of Use applicable to the Websites at which this Privacy Policy is posted, you are also agreeing to be bound by this Privacy Policy. Unless otherwise indicated, defined terms in this Privacy Policy shall have the same meaning assigned to them in the Terms of Use.
  3. Information Collected By the Websites. We collect two types of information from users of the Websites: personal information described below; and non-personal information such as information about traffic patterns on the Websites.
  4. Personal Information. To access certain portions of the Websites, including the portions where the Services are offered, we require you to register and select a user name and password. Some personal data is collected during the registration process. We may then ask for additional information, including personally identifiable and non-personally identifiable information.When you make a purchase on one of the Websites, when you subscribe to the Services, and/or when you enter a contest or other promotion, we may ask you for certain personal information such as your name, address, e-mail address, or credit card number, in order to process your order, manage your subscription, administer the contest, or send you promotional e-mails. Providing personal information in these instances is solely your choice; you do not need to provide such information, make purchases, or enter such contests to browse our Websites as a Visitor.
  5. How We Use Your Personal Information. We use the information collected on the Websites for a variety of purposes, including, but not limited to, running the Websites and the Services and contacting users. The Websites and the Services may also make available to other Registered Users information provided by you during registration, such as your screen name. We may use your information to communicate back to you, to update you on products, services and benefits, to personalize the Websites for you, to contact you for market research or to provide you with marketing information, newsletters, or other information we think would be of particular interest. In addition, if you make a purchase on any of the Websites, we may send you order and shipping confirmation emails. We will always give you the opportunity to opt out of receiving such materials.You can remove your e-mail address from our e-mail list at any time by following the procedures set forth in the Section 9 below (“Opt Out Procedures”) or by clicking on the “unsubscribe” link in every e-mail from HEN India. In addition, you can modify your information or change your preferences, as set forth in Section 10 below (“Reviewing or Changing Your Information”). Information obtained through the Websites and/or the Services may be intermingled with and used in conjunction with information obtained through sources other than our Websites, including both offline and online sources.
  6. Discussions and Community Tools. The Websites and the Services may make chat rooms, forums, bulletin boards, news groups and other community tools available to Registered Users and/or Visitors. Please remember that any information that is disclosed in these areas becomes public information for other users to view and for HEN India to use. Please do not disclose any personally identifiable information, including without limitation your full name or e-mail address, in these publicly accessible areas of the Websites or the Services. Please be considerate and respectful of others while using any chat rooms, forums or message boards to share your opinion.
  7. Non-Personal Data. In some cases, we may collect non-personal information. Examples of this type of information include the type of Internet browser you are using, the type of computer operating system application software, and peripherals you are using and the domain name of the web site from which you linked to our Site. We use your information on an aggregated basis to do such things as operate our Websites, enhance our Websites and sell and deliver advertising.
  8. Cookies. Certain features on the Websites and/or the Services utilize cookie technology. A cookie is a small data file that certain web sites write to your hard drive when you visit them. A cookie file can contain various types of information, including a user ID that the site uses to track the pages you’ve visited. We may use cookies to enhance your experience on our Websites, to determine user traffic patterns and for other purposes.Most browsers are initially set up to accept cookies; however, you can reset your browser to refuse all cookies or indicate when a cookie is being sent or you can flush your browser of cookies from time to time. (Note: you may need to consult the help area of your browser application for instructions.) If you choose to disable your cookies setting or refuse to accept a cookie, however, you may not be able to access all areas of the Websites and/or the Services.We also use cookies to improve the performance of our advertising on other websites.
  9. Opt Out Procedures. You have the option to opt out of receiving information from HEN India, the Websites and the Services. This opt out messaging will appear at the bottom of every promotional email that is sent out. If you no longer wish to take advantage of the Websites or the Services or receive any form of direct contact from HEN India, whether it is email, discounts, newsletters, or other promotional offers or materials, contact us at: [email protected]
  10. Reviewing or Changing Your Information. In order to ensure that the information we maintain is accurate, we give users the option to change or modify their information previously provided during registration. If you would like to change your information currently in our database please log in and click the “My Account” link on the various Websites or email us at [email protected]
    Sharing of Your Information. HEN India may share your personal information: (i) with HEN India’s parent, affiliates, subsidiaries, or successors (collectively the “HEN India Parties”), or with third parties who are under obligations of confidentiality with any of the HEN India Parties, (ii) if a HEN India Party is required by law to do so, (iii) in the event of a transfer of ownership of an HEN India Party, merger or other similar transaction, or (iv) as otherwise set forth in this Privacy Policy. The following describes some of the ways that your personal information may be disclosed to third parties:We may employ third parties to perform services or functions on our behalf in order to improve our Websites, merchandising, marketing and promotional efforts, communications or other services. Those third parties may include authorized contractors, consultants and other companies working with us. They only have access to personal information needed to perform their functions, and they may not share any personal information with others or use it for any other purpose than providing or improving HEN India services and offerings.We may share your information with third parties whom we believe have information of interest to you. In addition, we may share certain non-personal information with third parties for advertising, promotional and other purposes. For example, we may work with third party advertising companies, to serve and track our ads. These third parties may install other cookies. Our advertising partners may use the non-personal information they collect from our Websites, in the aggregate, to help us better market and serve our customers.This Privacy Policy applies only to the Websites and the Services and does not address the practices of third parties who may collect your personal information. You may visit other websites, through links on the Websites, which may collect, use and share your personal information in accordance with their own privacy policies. The information practices of those linked websites are not covered by this Privacy Policy, and we encourage you to be very cautious before you disclose your personal information to others. In order to provide you with the information, products or services which you have requested, we may share or transfer your personal information with our parent, affiliates or subsidiaries, or third party agents acting on their behalf.The HEN India Parties may be obligated to cooperate with various law enforcement inquiries. Each HEN India Party reserves the right to disclose or transfer personal information and non-personal information about you and your activities on our Websites in order to comply with a legal requirement or request from law enforcement or other government officials, administrative agencies or third parties as we, in our sole discretion, determine necessary or appropriate for the administration of justice, or in connection with an investigation of fraud, intellectual property infringements or violations of any other law, rule or regulation, our Terms of Use or other rules or policies of our Websites, the rights of third parties, or an investigation of any other activity that may expose us or you to legal liability, or to investigate any suspected conduct which HEN India in its sole discretion deems improper.
  11. Security. Providing a secure site is essential for your peace of mind and trust in HEN India. We have installed encryption software conforming to the Secure Socket Layers (SSL) protocol to safeguard all of the commerce related (i.e. credit card and billing address) information you send to us. All information is stored on our servers in a secure location. It is important for you to protect against unauthorized access to your password and to your computer. If your password is compromised, notify Customer Service at once at [email protected]
    Privacy Precaution Warning. Please note that no data transmission over the Internet is 100% secure. As a result, we cannot guarantee the security of the information that you transmit via our online services.
  12. Your Consent. By using the Websites and/or the Services, and by providing your personal information to us, you also authorize the storage, use and export of your personal information as specified herein.

COMMUNITY POSTING GUIDELINES

At HEN India, we believe that everyone deserves the opportunity to transform their lives. In the spirit of community, we strive to maintain tolerance, equality and respect. The Internet has opened up a world of opportunity that humanity has never seen before. However, the Internet also gives people the means to insult or harass others without taking full responsibility for their words. We insist that while you are on HEN India, you respect the people you encounter, as well as their opinions. You are free to disagree, state your own opinion and provide critical feedback, but please keep it respectful. Please respect other members’ beliefs, and consider your impact on others when making your contribution. If you cannot conduct yourself in a respectful manner, we reserve the right to remove comments. In extreme cases, we reserve the right to disable the ability to comment.

We understand that many of our topics are controversial, and we fully support debate. However, we won’t allow misrepresentation of our brand, show hosts, show guests or any HEN India-affiliated talent to be published on our site. We reserve the right to determine what is a constructive argument and what is a smear tactic.

Our comment sections are dedicated to discussion about the content. If you are experiencing a technical issue accessing content, please contact customer service directly at [email protected]. Technical problems posted in the comment section will be deleted once the problem is addressed. If a hyperlink to an external site is posted, we reserve the right to remove the hyperlink, or remove the comment entirely.

ANTI SPAM POLICY

At HEN India we are 100% against spam and unsolicited emails. We do not sell or provide email addresses to any unauthorized third party and do not authorize any third party or affiliate to misuse products or services created by or associated with HEN India in spam or bulk emails. If you feel you have received any unwanted emails from us, please contact us immediately and we will look into the matter. HEN India prohibits the use of their website and/or services in any manner associated with the transmission, distribution or delivery of any unsolicited bulk or unsolicited commercial e-mail (“Spam”). You may not use any HEN India services to send Spam. You also may not deliver Spam or cause Spam to be delivered to any customers of HEN India.

HEN India does not authorize the harvesting, mining or collection of e-mail addresses or other information from or through the website or its services. HEN India does not permit or authorize others to use the HEN India services to collect, compile or obtain any information about its customers or subscribers, including but not limited to subscriber e-mail addresses. HEN India does not permit or authorize any attempt to use its services in a manner that could damage, disable, overburden or impair any aspect of any of the services, or that could interfere with any other partyís use and enjoyment of any HEN India service.

If HEN India believes that unauthorized or improper use is being made of any service, it may, without notice, take such action as it, in its sole discretion, deems appropriate, including blocking messages from a particular internet domain, mail server or IP address. HEN India may immediately terminate any account on any service which it determines, in its sole discretion, is transmitting or is otherwise connected with any e-mail that violates this policy.

Nothing in this policy is intended to grant any right to transmit or send e-mail to, or through, the HEN India website and/or services. Failure to enforce this policy in every instance does not amount to a waiver of HEN India rights.

Unauthorized use of any HEN India services in connection with the transmission of unsolicited e-mail, including the transmission of e-mail in violation of this policy, may result in civil, criminal, or administrative penalties against the sender and those assisting the sender.

General Terms and Conditions 

Welcome to the HEN India Women websites, which are owned and operated by HEN India, incorporated under the state of Karnataka.

The Websites may include some or all of the following: (a) a platform for the purchase and use of digital content, which allows end-users to purchase a subscription and stream live and pre-recorded audio and video content over the Internet for personal use, (b)and (b) one or more websites where other online content (including content provided by HEN India, Website users and third parties), resources, tools, products, services, communications and social networking features may be accessed and used. All of the foregoing are collectively referred to as the “Services.”

PLEASE READ VERY CAREFULLY ALL OF THE FOLLOWING TERMS AND CONDITIONS FOR USE OF THE WEBSITES. BY ACCESSING AND/OR USING THE WEBSITES, YOU ARE AGREEING TO BE BOUND BY ALL OF THE FOLLOWING TERMS OF USE AND PRIVACY POLICY.

  1. Parties. The following Terms of Use and Privacy Policy, as well as any other guidelines, rules or operating policies that HEN India may establish and post at the Websites from time to time, all of which are hereby incorporated by reference. All of the foregoing, which are collectively referred to as the “Agreement,” set forth the terms and conditions of a legally binding contract between each visitor to and/or user of the Websites (together with any business, entity or organization each such visitor and/or user may be representing) (referred to as “you” or “your”) and HEN India (“HEN India,” “we,” “our” and “us”).
  2. Acceptance of Terms and Agreement to Be Bound. The Services are offered to you on the condition that you accept and agree to be bound by this Agreement in its entirety without modification of any kind. By accessing and/or using any of our Websites, you agree to be bound by this Agreement, whether you are a “Visitor” (which means that you simply browse one or more of our Websites) or you are a “Registered User” (which means that you have registered to use the Websites and have subscribed to use one or more of the Services). If you do not accept the terms of this Agreement, you are not permitted to use the Websites and/or subscribe to the Services, and you are obliged to exit all of the Websites and discontinue any and all use of the Websites and the Services immediately.
  3. Modifications. We may modify this Agreement from time to time, and, to the greatest extent permitted by law, such modifications shall be effective upon posting at any of our Websites. By accessing and/or using any of our Websites after any such modification is posted, you are agreeing to be bound by such modifications. You also acknowledge and agree that it is your responsibility to monitor the Websites for the posting of modifications and to review such modifications on a regular basis. If you do not agree to be bound by any future modifications of this Agreement, your exclusive remedy is to cancel your account and discontinue your use of the Websites and the Services. Except as otherwise expressly provided herein, any new features, tools, products and/or services that change, augment, enhance or upgrade the current Websites and/or the Services will be subject to this Agreement.
  4. General Registration Requirements. Visitors are currently permitted to view only limited portions of the Websites prior to deciding whether to become a Registered User. Full access to the Websites and the Services is available only to Registered Users and, if a subscription is required, then only to Registered Users who are also paid subscribers. If you wish to become a Registered User, you must register on our Websites, you must complete the registration procedures displayed on the registration page(s) of the Websites and, where applicable, pay the required subscription fee. Some aspects of the Websites and the Services are available to all Registered Users, and some are available only to Registered Users who have paid the required subscription fee and/or other charges, all of which are posted at the Websites.
  5. 30-days Free Trial Offer. This offer (the “30-Days Free Trial Offer”), which is made to you by HEN India (as defined in the HEN India Terms and Conditions of Use), entitles you access to the HEN India membership for a period of thirty (30) days from the moment that you activate such trial period by submitting your payment details (the “Free Trial Period”). By submitting your payment details, you accept the 30-Days Free Trial Offer and (i) consent to us using your payment details in accordance with our Privacy Policy, (ii) acknowledge and agree to HEN India Terms and Conditions of Use and these Free Trial Terms and Conditions. If you decide that you do not want to become a paying user of the HEN India membership upon the lapse of the Free Trial Period, you have to terminate your membership by the end of the Free Trial Period. You may only use this Free Trial Offer once. HEN India reserves the right, in its absolute discretion, to withdraw or to modify this Free Trial Offer and/or the HEN India 30-Days Free Trial Terms and Conditions at any time without prior notice and with no liability.
  6. Age Requirements for Access and Use of the Websites. By accessing and using the Websites, you acknowledge and agree that you are representing to us that you are over the age of 18 and you are of legal age to form a legally binding contract, and you are not a person barred from purchasing or receiving products and services, under the laws of the India or other applicable jurisdiction. Registration, subscription, access to and use of the Websites and the Services are not available to users under the age of 18 and are void where prohibited by applicable law.
  7. Requirements for Becoming a Registered User. By completing the registration procedures displayed on the registration page(s) of the Websites, you acknowledge and agree that (a) you are representing to us that you are providing true, accurate, current and complete information about yourself as prompted by the registration form available on our Websites (the “Registration Data”), and (b) you are obliged to maintain and promptly update your Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we reserve the right to suspend or terminate your account and refuse any and all current or future access to and/or use of the Websites and the Services (or any portion thereof).
  8. Children. Due to the nature of the Internet, we cannot prohibit minors from visiting our Websites. However, our Websites are not directed toward children under the age of 13 and we do not knowingly collect information from children under the age of 13 through the Websites. If you believe that a child has provided information to us through the Websites, please contact us by email at [email protected]. We will use our best efforts to remove all of the information provided by the child from our system. 
  9. Member Account, Password and Security. As a Registered User, you are required to choose a password and provide your email address, and you may be asked for additional information regarding your account. You are responsible for maintaining the confidentiality and security of the password and all other account information, and you are fully responsible and liable for all access to and use of the Websites and the Services that occur under your password or account. You agree to (a) immediately notify us by e-mail to [email protected] of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you log out from your account at the end of each session. HEN India will not be liable for any loss or damage arising from your failure to comply with this section.
  10. Preservation and Disclosure of Account Information and User Content. You acknowledge and agree that HEN India may access, preserve and disclose your account information and User Content if required to do so by law or in a good faith belief that such access, preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce this Agreement; (c) respond to claims that any Site Content violates the rights of third parties; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of HEN India, the other users of the Websites and Services, and the public. However, under no other circumstances will HEN India intentionally disclose your account information to any third party except as otherwise provided in our Privacy Policy, which is set forth below.
  11. Security Components. You acknowledge and agree that the Websites and the Services, and the software embodied within the Websites and the Services, may include security components that permit digital materials to be accessed, used, and protected, and that use of these security components is subject to usage rules set by HEN India and/or content providers who provide content to HEN India. You may not attempt to override or circumvent any such security components and usage rules embedded in the Websites and the Services.
  12. Subscription Fees and Payment. Access to and use of the Services is subject to a subscription fee (“Fee”). The Fee is payable in Indian Rupees. You will be required to provide your credit card number and other information at the time of your initial registration. Your credit card will automatically be charged at the time of your subscription or the end of your free trial, and regularly thereafter based on the terms of your subscription, and you hereby authorize HEN India to charge your credit card for the then-applicable subscription fee. The Fee is non-refundable except as provided in Section 24 below (“Term and Termination”). HEN India reserves the right to change or modify the Fee or payment schedule (including, without limitation, increasing prices and charging a fee for upgrades) at any time. HEN India will use its reasonable best efforts to provide you with reasonable notice prior to making any fee changes or modifications. If HEN India is for any reason unable to effect automatic payment via your credit card, HEN India will attempt to notify you via email and your account will be disabled until payment is received. You are responsible for notifying HEN India of any changes to your credit card information and to update your information if your credit card has expired. HEN India may suspend, terminate and/or otherwise interrupt your access to the Services if you fail to so notify HEN India .All Fees are exclusive of all taxes and duties imposed with respect to the Services by any federal, state, municipal or other governmental authority, all of which taxes you are required to pay. You are responsible for obtaining and providing to HEN India any certificate of exemption or similar document required to exempt any transaction from sales, use or similar tax liability.You agree to pay your account balance on time. You are responsible and liable for any costs and expenses, including attorney and collection fees, that HEN India may incur in its efforts to collect any remaining balances due from you. This paragraph will in no way limit any other remedies available to HEN India. You are required to notify us of any billing problems or discrepancies within sixty (60) days after they first appear on your credit card account statement by sending a written notice to [email protected]. If you do not so notify us within the time allowed, you waive any right to dispute such problems or discrepancies.12a. Content. The content available at the Websites and the Services generally consists of (a) content owned by HEN India, including but not limited to the trademarks, trade dress and “look and feel” of the Websites and content created and/or acquired and owned by HEN India(“HEN India content”), (b) content owned by third parties and licensed to HEN India for specified uses on the Websites and the Services (“Third-Party Content”), and (c) content that may be posted and/or otherwise uploaded to the Websites and/or the Services by you (“User Content”). As between you and other Registered Users, however, the content posted by other Registered Users is considered to be “Third-Party Content.” All of the foregoing are collectively referred to as “Site Content.”12b. Geographic Limitations. Due to certain licensing restrictions placed on our titles, some content may not be available in your geographic location, and therefore, cannot be viewed. If at any time you feel this inhibits your experience upon purchasing an HEN India subscription, please contact our customer service department and we will work with you in order to remedy the situation. You can reach customer service by email at [email protected].
  13. Ownership of Content. HEN India does not claim ownership rights in any User Content that you post on the Websites or otherwise make available through the Services. Subject to the non-exclusive license contained in Section 14 below (“License to Your Content”), as between HEN India and you, you will retain all intellectual property rights that you may have in any User Content that originates with you.
  14. License to Your Content. In order to be able to offer you the use of our Websites and the Services pursuant to this Agreement, you are required to grant a license to HEN India to use and distribute your User Content. This enables us to permit other Visitors and Registered Users to view and share your User Content, and to display your User Content in other places within the Websites. Accordingly, by posting, displaying, publishing, transmitting, or otherwise making available (individually and collectively, “posting”) any User Content on or through our Websites or the Services, you hereby grant to HEN India a non-exclusive (meaning you can license the User Content to other parties as well), fully-paid, royalty-free, perpetual, irrevocable, worldwide license (including the right to sublicense) to use, copy, modify, adapt, translate, create derivative works, publicly perform, publicly display, store, reproduce, transmit, distribute, and otherwise make available such User Content on and through the Websites and/or the Services, in print, or in any other format or media now known or hereafter invented, without any obligation of notification, compensation, attribution or consent. Notwithstanding the foregoing, we will not use your User Content to create commercial products such as books. For purposes of this section, “commercial products” does not include use on the Websites and the Services and/or the advertising, publicity, promotional and marketing materials for the Websites and the Services in any and all formats and media now known or hereafter invented. If you wish to remove any User Content from the Websites and/or the Services, the decision will be made by HEN India alone in its sole and absolute discretion, and our decision may depend on the type of User Content, the location and manner of posting, and other factors. You may contact us at [email protected] to request the removal of certain User Content you have posted, but HEN India (i)has no obligation to remove any such User Content, (ii)may choose whether or not to do so in its sole discretion, and (iii)makes no guarantee as to the complete deletion of any such User Content and copies thereof. In any case, a back-up or residual copy of any User Content posted by you may remain on HEN India servers after the User Content appears to have been removed from the Websites and/or the Services, and HEN India retains all rights granted in this section to all such remaining copies. You represent and warrant that: (i) you own all right, title and interest in all User Content posted by you on or through our Websites or the Services, or otherwise have the right to grant the license set forth in this section, and (ii) the posting of your User Content on or through the Websites and/or the Services does not require the knowledge or consent of any third party and does not violate the privacy rights, publicity rights, copyrights, trademarks, patents, trade secrets, contract rights, confidentiality, or any other rights of any third party.
  15. Prohibited Conduct. The Websites and the Services may include features that permit you to post User Content, which includes and applies to (but is not limited to) content of your own, comments on the User Content posted by other Registered Users, and communications with other Registered Users. Such User Content includes but is not limited to information, data, text, software, music, sound, photographs, graphics, video, messages, tags, or other materials. You acknowledge and agree that you shall not use the Websites and/or the Service to post or other transmit User Content that
    1. Is patently offensive and/or promotes racism, bigotry, hatred or physical harm of any kind against any group or individual
    2. Harasses or advocates harassment of another person
    3. Exploits people in a sexual or violent manner
    4. Contains nudity, violence, or offensive subject matter
    5. Solicits personal information from anyone under the age of eighteen (18)
    6. Provides any telephone numbers, street addresses, last names or email addresses of anyone other than your own
    7. Promotes information that you know is false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous
    8. Violates any intellectual property or other proprietary right of any third party, including User Content that promotes an illegal or unauthorized copy of another person’s copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files
    9. Involves the transmission of “junk mail,” “chain letters,” or unsolicited mass mailing, instant messaging, “spimming,” or “spamming”
    10. Contains restricted or password only access pages or hidden pages or images (those not linked to or from another accessible page)
    11. Furthers or promotes any criminal activity or enterprise or provides instructional information about illegal activities including, but not limited to making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses
    12. Solicits passwords or personal identifying information for commercial or unlawful purposes from other Members
    13. Involves commercial activities and/or sales without our prior written consent, such as contests, sweepstakes, barter, advertising, or pyramid schemes
    14. Includes a photograph of another person that you have posted without that person’s consent or, in the case of children under the age of eighteen (18), parental consent, or otherwise constitutes an invasion of an individual’s privacy or infringement of publicity rights; or
    15. Contains a virus or other harmful component.
  16. Responsibility for User Content. You, and not HEN India, are entirely responsible for all User Content that you upload, post, email, transmit or otherwise make available via the Websites and/or the Services. HEN India does not control the User Content posted via the Websites and/or the Services and, as such, we cannot and do not guarantee the accuracy, integrity or quality of such User Content. You acknowledge and agree that, by using the Websites and the Services, you may be exposed to User Content that you deem offensive, indecent or objectionable. Under no circumstances will HEN India be liable in any way for any User Content, including, but not limited to, any errors or omissions in any user Content, or any loss or damage of any kind incurred as a result of the use of any User Content posted, emailed, transmitted or otherwise made available via the Websites and/or the Services.
  17. Rejection and/or Removal of User Content. You acknowledge and agree that HEN India may or may not pre-screen User Content posted on our Websites, but that HEN India shall have the right (but not the obligation) in its sole discretion to pre-screen, edit, refuse, and/or remove any User Content or portion thereof that is available via the Websites and/or the Services, in its sole and absolute discretion, for any reason, including but not limited to its determination that any such User Content is not appropriate for the Websites and/or the Services, or for no reason. Without limiting the foregoing, and by way of example only, HEN India shall have the absolute right to remove from the Websites and/or the Services any User Content that violates this Agreement or is otherwise objectionable in the sole discretion of HEN India, or to restrict, suspend, or terminate your access to all or any part of the Websites and/or the Services at any time, for any or no reason, with or without prior notice, and without liability. If you become aware of misuse of the Websites and/or the Services by any person, please contact HEN India by email at [email protected] 
  18. Limited License. HEN India hereby grants to Registered Users a limited, personal, revocable, non-sublicensable license to display a single copy of the HEN India Content and the Third-Party Content located on or available through our Websites or Service (excluding any software code therein) solely for your single, personal, non-transferable and non-commercial use in connection with viewing our Websites and using the Services during the term of your registration. All such use is subject to the terms and conditions set forth in this Agreement and may be terminated by HEN India as set forth in this Agreement. Except for User Content posted by you, you may not copy, store, modify, translate, publish, broadcast, transmit, distribute, perform, display, make available, or sell any Site Content for any purpose whatsoever.
  19. Examples of Limitations on Use. Any non-commercial reuse of any portion of the Site Content by a Registered User that falls within what is allowed as “Fair Use” is permitted. In addition to the limitations set forth in Section 18 above (“Limited License”), and by way of example only, no commercial storage, use, reproduction or transmission of any Site Content is permitted under any circumstances. The Websites and the Services may not be used in connection for any commercial purposes except as specifically approved in writing and in advance by an authorized representative of HEN India. Unauthorized framing of or linking to any of our Websites is prohibited. Commercial advertisements and other commercial content, affiliate links, and other forms of solicitation may be removed by HEN India from the Websites and the Services without notice and may result in termination of registration and subscription and denial of access to and use of the Websites and the Services.
  20. Reservation of Rights. HEN India Content and Third-Party Content are protected by copyright, trademark, patent, trade secret and other laws. HEN India and its third-party licensors owns and retains their respective rights, title and interest in and to their respective content subject only to the limited licensed granted to Registered Users as set forth above.
  21. Other Sites. The Websites may contain third-party advertising and/or links to other sites owned by third parties (i.e. advertisers, affiliate partners, strategic partners, or others). However, the inclusion of a link in any of our Websites does not imply HEN India’s investigation, evaluation and/or endorsement of such third party website. We are not responsible for examining or evaluating, and we do not warrant the products or offerings of, any of these businesses, entities or individuals, or the accuracy of the content of their advertising or websites. HEN India does not assume any responsibility or liability for the actions, products, services, and/or content of any such websites. Before you purchase goods or services from a third party and/or use any third-party website, you should review the applicable terms of use and privacy policies for such websites. If you decide to access any such linked websites, you do so at your own risk.
  22. International Use. Due to the global nature of the Internet, you acknowledge and agree that you are obliged to comply with all applicable laws, rules and regulations regarding the access to and use of the Websites and the Services. By way of example only, you acknowledge and agree that you are obliged to comply with all applicable laws regarding the transmission of technical data exported from India or the country in which you reside, and that restrictions on access to and/or use of some Site Content may apply to users based on their place of domicile, residence and/or use.
  23. Registered User Disputes. You are solely responsible for your interactions with other Registered Users. HEN India reserves the right, but has no obligation, to monitor disputes between you and other Registered Users.
  24. Term and Termination. This Agreement, as it may be modified from time to time, shall remain in full force and effect for so long as it is posted on any of the Websites or until terminated by HEN India or by you.
    You may terminate your status as a Registered User and cancel your account at any time and for any reason, by notifying us by email at [email protected] , but any such termination and cancellation will be effective only after HEN India has processed the request. If you cancel your account prior to the expiration of your pre-paid subscription period, you will forfeit the Fees paid for any unused portion of your subscription, which are non-refundable. However, you will be able to continue viewing premium content until the expiration of your current pre-paid subscription period. You also acknowledge and agree that the cancellation of your account is your sole right and remedy with respect to any dispute with HEN India. HEN India reserves the right to suspend or terminate your status as a Registered User, cancel your account, and disable your access to the Websites and Services at any time, with or without notice to you, with or without cause, and without liability to you. HEN India shall have no liability to you or any third party because of such suspension or termination or related action for any reason except as follows: (a) If HEN India elects do so with cause, then no refund of any unused portion of a pre-paid subscription is owing, and (b) if HEN India elects to do so without cause, then HEN India will refund any unused portion of a pre-paid subscription.
    The following sections shall survive any termination of this Agreement, your account, and/or your use of the Service: Section 9 (“Preservation and Disclosure of Account Information and User Content”), Section 12 (“Content”), Section 13 (“Ownership of Content”), Section 14 (“License to Your Content”), Section 16 (“Responsibility for Your User Content”), Section 17 (“Rejection and/or Removal of User Content”), Section 20 (“Reservation of Rights”), Section 21 (“Other Sites”), Section 22 (“International Use”), Section 24 (“Registered User Disputes”), Section 24 (“Disclaimer of Warranties”), Section 26 (“Waiver of Claims”), Section 27 (“Limitation of Liability”), Section 28 (“Severability”), Section 29 (“Indemnity”), and Sections 33 through 38.
    Upon suspension or termination, HEN India shall have no obligation to save any User Content that you may have posted or otherwise provided, and we reserve the right to permanently delete and destroy any of your personal information and/or User Content.
  25. Disclaimer of Warranties. You acknowledge and agree that the Websites and the Services are offered without warranties of any kind whatsoever by HEN India and/or the providers of Site Content. The disclaimer of warranties includes, but is not limited to, the following.
    (a) Your use of the Websites and the Services is at your sole risk. The Websites and the Services are provided on an “as is” and “as available” basis. HEN India and its parent, subsidiaries, affiliates, successors and assigns, and their respective shareholders, officers, directors, employees, agents, partners, licensors, vendors and contractors (collectively, the “HEN India -Related Parties”) expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement, with respect to the service, the websites, and any third party websites with which they are linked.
    (b) The HEN India -Related Parties are not responsible or liable for any loss, damage, injury or health problems that may result from your use of the Site Content and/or other aspects of the Websites and/or the Services, including but not limited to training programs, recipes, products, services, events and/or information that you may learn about on the Websites and/or the Services, and/or any action or inaction on your part as a result of information you have obtained from the Websites and/or the Services. By way of example only, if you engage in any exercise or diet program that you receive or learn about through the Websites and/or the Services, and/or if you use any product or service that you receive or learn about through the Websites and/or the Services, you agree that you do so voluntarily, after consulting an appropriate health professional of your choice, and at your own risk, and you agree to release and discharge the HEN India -Related Parties from any and all claims or causes of action, known or unknown, arising out of the foregoing.
    (c) The HEN India -Related Parties make no warranty that the Websites or the Services, the Site Content, and/or the information, products and services available through the Websites or the Service will meet your expectations or requirements, or that you will achieve any particular results from the use of any of the foregoing, or that the Websites or the Services will be uninterrupted, timely, secure, error-free, or free of any harmless components (including viruses, malware, spyware, or comparable components.
    (d) You expressly assume the risk, by way of example, of deletion, non-delivery or failure to store postings of User Content, communications, personalized settings, or data, and you acknowledge that the HEN India -Related Parties make no warranties regarding the foregoing.
    (e) Any material downloaded or otherwise obtained through the use of our Websites or the Services is accessed at your own discretion and risk, and you will be solely responsible for any loss or damage to your computer system or loss of data that results from the download of any such material.
  26. Waiver of Claims. You hereby waive, release and discharge HEN India from and against any claims that you may be entitled to make by reason of any use of your User Content authorized under this Agreement and/or by reason of your participation in any of the communications and social networking features of the Services, including but not limited to, and by way of example only, any claims based on copyright infringement, trademark infringement, rights of privacy or publicity, defamation and otherwise.
  27. Limitation of Liability. To the fullest extent permitted by applicable laws, HEN India will in no event be liable to you or any third party for any indirect, consequential, exemplary, incidental, special or punitive damages, including lost profit damages arising from or in connection with any use of the Websites and/or the Services, and/or any website with which they are linked, and/or any content, information, products or services accessible through the Websites and/or the Services, even if any of the HEN India have been advised of the possibility of such losses or damages. Notwithstanding anything to the contrary contained herein, the aggregate liability of the HEN India to you for any cause whatsoever and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to HEN India for the Services.
  28. Severability. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, in certain jurisdictions, some of the above limitations of liability may not apply to you. In any such case, and/or if any terms or conditions of this Agreement are held to be invalid for any reason whatsoever, this Agreement shall remain in full force and effect on its remaining terms and conditions of this Agreement unless and until terminated by HEN India. Furthermore, if any term or condition of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the intentions of the parties as reflected in the invalidated provision
  29. Indemnity. You agree to indemnify, defend, and hold harmless HEN India from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from your breach of the terms of this Agreement, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. HEN India will use its reasonable best efforts to notify you promptly of any such claim, loss, liability, or demand, and will provide you with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.
  30. Additional Terms. We may also require you to follow additional rules, guidelines or other conditions (“Additional Terms”) in order to participate in certain promotions or activities available through our Websites, to obtain certain premium Site Content through our Websites, and/or for other reasons. In addition, certain Additional Terms will govern your subscription to the Services and any purchases you make through the online store. These Additional Terms will be posted on the relevant portions of our Websites or on the portions of our Websites that describe the specific promotions, Content, or activities. These Additional Terms are incorporated by reference in this Agreement, and you agree to comply with them when you participate in those promotions, purchase items from our online stores, or otherwise engage in activities governed by such Additional Terms.
  31. Modification and Discontinuation. We reserve the right at any time to modify, edit, delete, suspend or discontinue, temporarily or permanently the Websites and/or the Services, or any portion thereof, with or without notice. You agree that we will not be liable to you or to any third party for any such modification, editing, deletion, suspension or discontinuance of the Websites and/or the Services.
  32. Entire Agreement. This Agreement, together with any other terms and conditions referenced herein (including without limitation the Privacy Policy and Additional Terms), constitutes the entire agreement between you and HEN India and governs your use of the Websites and Service, superseding any prior agreements between you and HEN India with respect to the Websites and/or the Services.
  33. Choice of Law and Forum. This Agreement and the relationship between you and HEN India shall be governed by the laws of Karnataka, India without regard to its conflict of law provisions. You and HEN India agree to submit to the personal and exclusive jurisdiction of the courts located within the country
  34. No Waiver. The failure of HEN India to exercise or enforce any right and/or remedy under this Agreement shall not constitute a waiver of such right and/or remedy.
  35. Statute of Limitations. You acknowledge and agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Websites, the Services or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.
  36. Relationship of the Parties. You and HEN India acknowledge and agree that they are independently contracting parties dealing at arm’s length with each other in connection with the licensing of intellectual property rights and the provision of services. No partnership, joint venture, joint authorship, employment, fiduciary, agency or other relationship is created between them.
  37. Binding on Successors. This Agreement shall be binding on and inure to the benefit of the heirs, executors, administrators, licensees, successors and/or assigns of the parties, as applicable. For avoidance of doubt, you acknowledge and agree that HEN India is fully authorized to assign, sublicense and/or otherwise convey and transfer this Agreement and/or any of its rights under this Agreement at any time, in its sole and absolute discretion, and without compensation of any kind to you.

Notices and Questions. If you have any questions regarding this Agreement, please contact us by email at [email protected] . Except as otherwise specified elsewhere in this Agreement, notices to HEN India may be given at the foregoing email and notices to you may be given at the address provided to us at the time of registration and/or the purchase of goods and services from HEN India.

Event Signup

Success Coach

Savitha Nanjappa

Savitha has not only launched and sky rocketed her own coaching platform, but has also worked with 3000+ individuals and mentored over 100+ businesses to quantum leap into the coveted 7-8 figure circle. She also holds an MBA and is armed with over 17 years of Corporate Work Experience, having worked with Brands like Airtel, Tata Docomo, Novo Nordisk, ICICI Prudential and Telenor in Marketing, Sales & Customer Service. Savitha has received prestigious awards such as the “Young Achievers Award '' and most recently the "Young leaders creating a better world for all award" at the Women Economic Forum 2020 event in Egypt. She has also hosted Corporate workshops, been featured as an expert on podcasts and is a keynote speaker.

Linkedin
women business leaders

MSME Loan Expert

Ramesh Dharmaji

Mr.Ramesh served as Director on Boards of MSMEs/ infrastructure companies, Microfinance Institutions, State Financial Corporations, Venture Capital Companies, Technical Consultancy organisations Micro finance self-regulating organisations. • Superannuated from SIDBI as Chief General Manager in February 2019, but was adviser at SIDBI till May 2020. Currently, he is

  • Strategy Adviser to Tamil Nadu Industrial Investment Corporation, a state level government owned finance institution.
  • Advisor to Indian Bank for start-up financing initiatives
  • Director on Karnataka State Financial Corporation, a state level development institution,
  • Adviser to Global Alliance for Mass Entrepreneurship (GAME)
  • Independent expert at Global Innovation and Technology Alliance (GITA) and Technology Development Board GOIBesides his active engagement with the industry, he indulges in writing books with international recognitions and he loves telling business stories.

Naveen Lakkur is the Founder and Chief Innovation Coach of Institute of Inspiring Innovation.

Ramesh Dharmaji HEN India

Serial Entrepreneur turned Innovation Coach

Naveen Lakkur

Naveen loves to inspire enterprises and entrepreneurs to innovate and guide them to grow in the right direction. In his professional career spanning 25+ years in the industry worldwide, he has co-founded several innovative companies. He has also been a catalyst for 250+ ideas to have become commercial realities.

He is passionate about sharing his practical knowledge of building companies and nurturing ideas. Besides his active engagement with the industry, he indulges in writing books with international recognitions and he loves telling business stories. Naveen Lakkur is the Founder and Chief Innovation Coach of Institute of Inspiring Innovation.

Linkedin

Influencer & Entrepreneur

Archana Doshi

Archana is passionate about returning back to the basics and "I strongly believe health resides on the dinner table". Her website - www.archanskitchen.com empowers people to cook easily using easy cooking techniques using local and fresh ingredients. In addition the website is enhanced with advanced features like everyday dinner recipe ideas, lunch box ideas, weekly meal plans, diabetic recipes, festival recipes, healthy snacks and much more. What started out in her kitchen over decades ago, Archana’s Kitchen today is India’s leading food and recipe website reaching over 10 million happy users imparting healthy cooking and eating habits. Archana’s Kitchen also launched a range of their own brand of food products. The cake mixes are the first line of products personally crafted by Archana from whole grains like ragi, jowar, barley & whole wheat flour that are packed with proteins, minerals and fibre and yet have all the richness and flavor of a traditional cake. You can shop them at shop.archanaskitchen.com and other online marketplaces like amazon, bigbasket and more to come.

Linkedin
Archana Doshi Business Leaders & HEN Mentor

Life Coach & Entrepreneur​

Spoorthi Vishwas

Spoorthi Vishwas is an assiduous entrepreneur, social media influencer, blogger, proud mother, and acclaimed South Indian actress, the resolute and determined Spoorthi Vishwas believes. Founder Director of KWAA- Karnataka Woman Achievers Award; IWAA - Indian Women Achievers Award - her coveted brain child that set a new bench mark in women accomplishments and recognition. Spoorthi is also the Founder SHE India Community.

Funding Expert

Aditi Balbir​

Founder of V Resorts – a VC funded management company for boutique stays in India. Scaled to 150+ properties and exited to a strategic player. Top 20 influential women entrepreneurs in India & Winner BW 40 under 40, CNBC Young Women Leader, MPW Fortune Asia, DWEN, Women Economic Forum, UNWTO Community Impact. Written for Economic Times, YourStory, Times of India, World Economic Forum. Travel Blogger & Instagram influencer. MBA, ISB Hyderabad & Duke University.

Linkedin
Business Leaders Aditi Balbir HEN India

Finance and Accounts Expert

Vijay Ladha

A first gen entrepreneur, chartered accountant, believer of business plan and that numbers help in taking business decisions, pro bono mentor with many entrepreneurship promotion organizations, visiting faculty with Symbiosis University, Bangalore and St. Johns, Medical College, Bangalore, promoter of entrepreneurship if planned with information.

Linkedin
business leaders